Refund policy

Return & Refund Policy

Overview

All Chosen Form physical products are produced on demand and printed specifically for each order. Because each item is custom-made upon purchase, we do not accept returns or offer refunds for change of mind. Please review the details below.

Damaged or Defective Items

We stand behind the quality of our products. If your order arrives damaged or defective, please contact us within 14 days of delivery with your order number, a description of the issue, and clear photographs showing the damage or defect. Once reviewed and approved, we will arrange a replacement at no additional cost. Refunds may be issued at our discretion if replacement is not possible.

Incorrect Item Received

If you receive the wrong product, please notify us within 14 days of delivery. We will send the correct item at no additional cost.

EU Consumer Information (Right of Withdrawal)

If you are located in the European Union, you normally have the right to withdraw from a purchase within 14 days without giving a reason. However, under Article 16(c) of Directive 2011/83/EU, the right of withdrawal does not apply to goods that are made to the consumer's specifications or clearly personalized. All Chosen Form physical products are printed on demand and custom-produced after each order is placed. For this reason, the right of withdrawal does not apply. By placing an order, you acknowledge and agree to this policy.

Digital Products

All digital products are non-refundable upon purchase. If you are located in the European Union, by completing your purchase you expressly consent to immediate delivery of digital content and acknowledge that you waive your right of withdrawal.

Contact

For any concerns regarding your order, please contact email@chosenform.com. Include your order number and relevant details. We aim to respond within three business days.